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Freshers - - Customer Service Executive - Voice / Non-Voice - Domestic & International - BPO MNC

Keywords / Skills : Freshers, Graduate Fresher, Fresher BPO, BPO Executive, Customer Service Executive, Voice Process, International BPO, Customer Care Executive, Bpo Non Voice, Healthcare, US Healthcare, Medical Billing, Medical Coding, CPC, AR Caller/ AR Analyst, Clinical, Life Scien

0 - 5 years
Posted: 2018-12-27

Job Description
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Voice / Non-Voice :
Roles and Responsibilities
• Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience
• Under Graduates/Graduates.
• Fresher 0-12 Months , 1 to 12 years
• 10th ,Diploma without arrear & 12th also eligible.

Desired Skills and Abilities
• Candidate with EXCELLENT ENGLISH + any Regional language 
Excellent verbal & oral communication..
• Should be flexible with shifts, location.
• Basic Telephone Etiquette's.
• MS Office
• Typing Skills minimum 15 WPM with 80% accuracy & Basic System Navigation Skills.
• Ability to write, read and speak English to suit business needs.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.
• Trouble shooting.
• Ability to sell.

Gender - Any
Salary : 10K - 20K (for Freshers) , For Experienced Based on current package 
Cab Facility : Yes 

Immediate Joiners are preferred.

Interested candidates Send your resume to [HIDDEN TEXT] 
For any queries : Call to  7448446008 or 8508500101

With Regards
[Sr. Hr. Executive] 
Arouse Technologies

About Company

Arouse Technologies for MNCE
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