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Freshers / Customer Service Executive / Inbound Voice Process / Customer Support

Keywords / Skills : Customer Service Executive, Customer care executive, Customer service representative, Customer support executive, CSE, Customer support officer, Customer care executive, Inbound Voice Process, Voice Process, International BPO, International Call Center

0 - 3 years
Posted: 2019-02-01

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Executive ( voice)
Salary
0.00 - 1.60 lacs
Posted On
1st Feb 2019
Job Description
Impec Consulting Solutions 

Position : Customer Service Executive

Package(CTC) : 1.65 lacs p.a

Experience : 0 to 2 years

Shift Timings: Day shift

Qualification : Graduate

Languages : English & Hindi

Working Days : 6 days

Company : Software Company

Location : Banjara Hills, Hyderabad.


Job Role:

• Provide customer service through inbound calling

• Provide assistance through calls

• Job Related Knowledge and Skills: Good communication skill (English, Hindi & Telugu), Customer Service skills.

• Problem Solving, Logical Reasoning, Good Analytical Skills, Documentation Skills.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

Send your C.V on

hina.siddiqui(at)impecconsulting.com and

can reach me on

HR HINA

9121028533 
HR AMREEN - 7995795533

Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

319 , down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients


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