Keywords / Skills : BPO Executive, callcenter, Call Center Executive, Customer Care Executive, Tele Caller, Voice Process Executive, Call Center Representative, International Call Center, Domestic BPO, BPO Fresher, BPO Call Centre
Our client a leading Internet company is looking for candidates for Day shift and rotational night shift for retention process for Day Shift salary is 14000 PM (4 positions) for Rotational Night shift 16000PM call Shashikant 09820950960
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases