Keywords / Skills : Call Center Executive, BPO Call Centre, Domestic BPO, International Call Center, Customer Care Executive, Tele Caller, BPO Executive, BPO Fresher, Call Center Representative, Voice Process Executive
Greetings from Anejas Training & placement services
We are hiring freshers for Domestic/International BPO/Call Center/ Customer Care Executive For Voice/Non-Voice Process For Chandigarh & Mohali Location For Reputed E-Commerce Companies like PayTm/Reliance/Flipkart etc And Well Known Multinational Brands for BOTH DOMESTIC AND INTERNATIONAL PROCESS
Locations for the position of BPO/Call Center/ Customer Care Executive :
Chandigarh & Mohali
Responsibilities for BPO/ Call Center/ Customer Care Executive :
The candidate is required to attend to the customer calls and provide them the required information.
The candidate should be able to understand the clients complaints and work upon resolving them.
The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
Skills for BPO/ Call Center/ Customer Care Executive :
Candidate with good customer service skills would be preferred.
Selected candidates will have choice to work either in Day or Night shifts
Both freshers as well as experienced candidates can apply
Candidate should have good client servicing skills
Educational requirements for BPO/ Call Center/ Customer Care Executive :
High School/Graduates/B Tech/Dropouts
Salary for BPO/ Call Center/ Customer Care Executive :
14000-17000 PLUS INCENTIVES UP TO 6000 IN DOMESTIC BPO
14000-20000 FOR INTERNATIONAL BPO
Language preference for BPO/ Call Center/ Customer Care Executive
Required education :
Graduate, Under Graduate, B.Tech, High school or equivalent
Note: Interested candidate can apply their updated Resumes to anejabusinessgroup(at)gmail.com and can contact Ms Pooja @ 9517183839
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases