About Us We, M/s. J.C Bafna & Co., Chartered Accountants have commenced our operations in the year 1978.
Registered with the Institute of Chartered Accountants of India in Feb 1978.
We have more than fifteen well trained and experienced personnel proficient in all aspects of our assignments supported by the most modern and sophisticated infrastructure.
We also have a competent pool of professionals like Company Secretaries, IT Professionals, Lawyers, Cost Accountants etc. on assignment basis to provide cutting edge solutions to our clients.
Ever since the inception in 1978, we strive for excellence keeping in mind that Quality is Priority. We are proud to be a professionally managed, service oriented and knowledge based Chartered Accountant Firm.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases