Localizing seamless pipes manufacturing in the Middle East – in general, and in Saudi Arabia – in particular, was a commercial necessity and a strategic decision. Middle East and North Africa (MENA) is currently the most growing region related to Oil and Gas industry. GCC is having a strong demand for seamless pipes and various projects will sustain and even increase such demand in future. This regional development would benefit from a local supply of seamless pipes now that it comes on stream.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases