Job Responsibilities 1. Accounting of the Subsidy due on a monthly basis and subsidy receipts 2. Preparation of subsidy MIS 3. Generation of Subsidy claims, ensure timely and accurate subsidy audit and filing with DOF 4. MIS on Proforma B (quality and quantity certifications) 5. Liaise with the Department of fertilizer for issues related to generation of subsidy claims 6. Follow-up with Department of fertilizer for subsidy claims 7. Candidate should be conversant with use of computer, MS Office (Excel, Word) & relevant specialized software, internet use & presentations. 8. Good working knowledge on SAP Overall knowledge of agro markets, distributor/dealer channels, 9. Facilitate in preparation of annual business plan
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases