Welcome to Forret India a leading professional service giving company that helps organizations improve performance through effective people. The effective relationship between the employer and employee is the key to any organizational structure. Our core competency is in field of HR consultancy and Recruitment solutions. Forret India is a professionally managed Recruitment Consulting Company focusing on the growing needs of staffing solutions like Permanent Staffing, Temporary Staffing, Executive Search and Assessment Center in the field of HR. The company has nurtured varied resources for offering solutions as per the exact requirements of the clients. Owing to these resources that are efficiently managed by our team of domain experts, we have been able to device industry specific recruitment solutions. Our professionally developed screening process is designed in such as way that only the best in class talents are selected possessing right skill sets for the particular job. Continual upgradation of our services to match up with the changing global industrial and business needs has been our sole effort. Competent handling of a number of infrastructure projects in an economical way has added another feather to our cap. Assisted with the in-house computer hardware and software, we have redefined computer aided feasibility studies. We are always open for long term relationships and see your business touching the sky of success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases