Oruganti is an active partner in adding value to your business.
A key management consultant who caters the industries and corporate for Business Consultancy including Strategic Planning, Sales Planning, HR Solutions (includes Total Recruitment, HR Function Outsourcing, HR Strategic Consultant, Training & Development)
An excellent pool of dedicated and talented staff.
Need based strategies for varied organizational needs.
Multi-level search process for hiring professionals.
Career counseling and guidance to help the candidates to make the right decision.
Vast network covering varied industries at different levels.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases