To attend walk in customers and understand their needs. Planning and executing small events at the store to generate awareness of the brand. Call & follow up with clients for sales. To plan and execute exhibitions in the respective city. Desired Candidate Profile Understanding sales offer & promotions to convey them properly to the customers. Make store level offers after internal discussion with the Store manager for whatsapp marketing. To manage inventory of the store based on season,current trends & demand
Fiona Solitaires Pvt. Ltd. FIONA SOLITAIRES is the first & only registered brand in India for Moissanite Solitaire Jewellery set in 18K gold. It has opened a luxury retail store in Bandra,Ghatkopar & Delhi with the vision to cater to the needs of its ever increasing customer.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases