Apponix stands for professionalism and quality of service, leading the way with INNOVATIVE concepts and constantly striving for EXCELLENCE across all industry sectors. With a holistic approach built around meeting the long-term needs of both employers and staff, we provide the foundation for successful career. While we ensure that the candidates fit into the right position we make sure that the industry gets a constant inflow of quality staff.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases