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Keywords / Skills : Customer service operations, MS Office, BPO, Supply chain management, ITES, Analytical, Performance improvement, Financial management, Back office processing, Training

Posted: 2018-12-06

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
6th Dec 2018
Job Ref code
311018501199
Job Description
ITES / BPO / KPO / Customer Service / Operations Job Description

About Us :

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high- quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed

Client is a Leading Indian IT MNC Roles and Responsibility : IATA UFTAA Certified / Diploma in Travel and Tourism preferred

Refunds knowledge / Calculating Refunds / Processing Refund Rules

Refunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office Process

Good Analytical & Numeric skills, Diligent, Independent and Systematic

approach to work, Customer orientation (very important)

Ability to cross- train/ re- train and learn new processes quickly

Working knowledge of MS Office and other standard desktop applications

Good communication skills (verbal and written) - Good command of English, both written and spoken

Qualifications

Graduate/ Post Graduate / Professional Qualification from any discipline or as required in specific industry vertical

Graduates: 1- 5 years of relevant experience

Please update / fill the details referred here in above.

Desired Candidate Profile
Please refer to the Job description above

About Company

2coms consulting pvt ltd 2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients—disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives—not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.
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