Synapsys Mentors Pvt. Ltd. is an organization committed to bringing closer the talent pool and the organizations that offer the best career opportunities in the ITES/BPO, Banking, Insurance, IT, Engineering, Infrastructure, Logistics Oil & Gas and Telecommunications sectors. We are a positive change organization, built on strong values and strong commitment to all we serve - Companies and Candidates alike Synapsys is also engaged in human intelligence metrics and evaluations. The Synapsys HR Evaluation System has been specially designed as a tool for recruiters and is offered as a value-added service. Our HR Assessment Tests (Synapsys Professional Interpretive Assessments) are offered on request to selected customers as a value added service. These Assessments conform to the standards of the International Test Commission with which we are affiliated.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases