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Keywords / Skills : Process excellence, process improvement

13 - 14 years
Posted: 2018-08-24

Industry
ITES/BPO
KPO/Analytics
Function
Customer Service/ Call Centre/ BPO
Role
Quality Assurance - Manager
Posted On
24th Aug 2018
Job Ref code
GO/JC/9606/2018
Job Description
Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

Be responsible for the Operational excellence Framework for one/multiple deals or a towers/Site

Interact with client/ internal stakeholders to drive and influence improvement objectives

lead global projects in OE

People manager for a team

Acts as a mentor to Six Sigma and Lean projects for his influence

Drive automation in the process

Drive cost reduction projects

Candidate Specifications:

Six Sigma Master Black Belt with good knowledge of Lean & six sigma practices

Strong Knowledge of Quality Principles and Techniques essential

Experience on RPA/ AI and analytics

Needs to have worked in a BPO ? Operational Excellence (or similar) function /operations

Certification in Lean and other quality practices added advantage

Strong ability to influence Please Mention Location and Job Code in the Subject GO/JC/9606/2018

About Company

Golden Opportunities Pvt. Ltd
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