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Keywords / Skills : Process excellence, process improvement

13 - 14 years
Posted: 2018-08-24

Customer Service/ Call Centre/ BPO
Quality Assurance - Manager
Posted On
24th Aug 2018
Job Ref code
Job Description
Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

Be responsible for the Operational excellence Framework for one/multiple deals or a towers/Site

Interact with client/ internal stakeholders to drive and influence improvement objectives

lead global projects in OE

People manager for a team

Acts as a mentor to Six Sigma and Lean projects for his influence

Drive automation in the process

Drive cost reduction projects

Candidate Specifications:

Six Sigma Master Black Belt with good knowledge of Lean & six sigma practices

Strong Knowledge of Quality Principles and Techniques essential

Experience on RPA/ AI and analytics

Needs to have worked in a BPO ? Operational Excellence (or similar) function /operations

Certification in Lean and other quality practices added advantage

Strong ability to influence Please Mention Location and Job Code in the Subject GO/JC/9606/2018

About Company

Golden Opportunities Pvt. Ltd
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