Milklane Dairy Services is India’s first Industrial Scale high quality milk Collection and supply platform focused on transforming the supply chain in the world’s fastest growing dairy market. MilkLane is a venture of "Pioneering Ventures" (Swiz Based Organisation) having its registered office in Mumbai and branch office located at Kuppam, Andhra Pradesh. MilkLane Dairy Services Pvt Ltd, is developing a Pan India network of upgraded farms and village level bulk coolers by using modern based technology with a Strong presence in South India it has started its operation in the year 2016 and in the year 2017 started procuring 20,000 litres per day in span of one year it has reached Milestone of 1 Lakh Litres with over 70 crores turnover per annum. MilkLane have launched its product in Bangalore covered 100+ retailers and selling in online (Amazon, Doodhwala, Daily Ninja) and in the month of march will be launching new products in the market whereby we will be launching our products across pan India by the year 2020.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases