Spectraforce Technologies Inc. (Spectraforce) www.spectraforce.com, headquartered in Raleigh, NC, USA is a global IT Services and Consulting Company with 4 centers worldwide. Spectraforce offers a powerful suite of IT and Consulting services allowing companies to embrace the challenges of meeting and exceeding their IT needs with an aggressive Total Cost of Ownership. Spectraforce Technologies (India) Pvt. Ltd., based in India with three locations - Pune, Hyderabad and Chandigarh is a wholly owned subsidiary of Spectraforce Technologies Inc.
We enable companies to focus on their core business, while we manage the intricacies of building quality, cost effective and on time IT solutions. We work closely with a variety of clients ranging from Fortune 1000 to small and midsize companies offering them IT consulting, specialized ITES and App Development and Maintenance services.
Spectraforce achieves the above through its various service offerings backed by a strong Management team with deep IT Delivery experience.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases