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Experienced Team Leader for Inbound Process

Keywords / Skills : Team Leader, Team manager, Group leader, TeamCoach, Team handling, Project leader, TL

0 - 5 years
Posted: 2019-01-11

Industry
Banking/ Financial Services
Function
Customer Service/ Call Centre/ BPO
Sales/ Business Development
Role
Team Leader
Education
Any graduate
Stream:
Any
Posted On
11th Jan 2019
Job Description
• Handle the Inbound calls for HDFC Banking Process
• Set Clear team goals.
• Support the team for products and process knowledge.
• Handling and driving the team towards performance.
• Interact with customers, answering customer inquiries and effectively handle customer complaints.
• Conduct team meeting and provides feedback.
• Motivate team members.
• Oversee Day-to-Day activities.

Requirements

• Must be a self-starter
• Must have handled a team of at least 10 members.
• Must be able to demonstrate sales record (2+ years) at a high level of achievement
• Bachelor's Degree (or equivalent work experience) business, marketing, and sales or related field of study with good working knowledge of computers
• Analytical skill set, strong presentation skills, ability to interact with any level within an organization
• Ability to self-motivate and multi-task and work independently or within a team
• Outstanding Written and Verbal Communication Skills
• Well-Developed Interpersonal Skills and Professional Demeanor

Salary Range:
12000 and above/month(Based on the perfomence)

Job Type: Full-time

Shift: Rotational

Education:
• Any Degree(Backlogs/Arrear is not an issue)



About Company

Rive Business Solutions is one of the leading Business solutions company. The process includes credit card sales, provide information about Products & Services to clients, Ask questions to understand customer requirements and close sales through Inbound/Outbound calls
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