Selected Candidates must have knowledge on Credit card process, Personal loans, Insurance
• Managing an average team of 20 members.
• Need to be approachable and supportive towards the team.
• Should have the ability to motivate the team to achieve their targets.
• To manage the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Prepare schedules for the teams and ensure attendance.
• Compliance to log in, log out & scheduled breaks of agents.
• Ability to evaluate calls, coach and provide feedback.
• Responsibility for delivery of the defined customer experience in every interaction.
• Work very closely with team members to solve customer problems.
• Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.
• Ensure all Company policies and procedures Role: consistently and fairly.
Please refer your friends also!
Interview Dates: 19th Dec 2018 - 30th Dec 2018
Timings: 06:30pm to 09:30pm
Venue Details: Plot no-48, Megha Hills Madhapur
Landmark: Metro pillar-34, Lane beside BATA showroom, near Madhapur petrol Pump.
Please follow the above Link to reach venue