Should have Worked in a corporate environment to coordinate trainings and related back-office work. Excellent at MS-Office (Excel is must), Outlook, SharePoint intranet portal Excellent in communicating and drafting mails Multitasking and ability to completely own end-to-end training execution. Creating MIS reports Willingness to coordinate outbound programs and ready to travel for the same. Knowledge of IT technologies and soft skills trainings that are conducted in IT companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases