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Executive Team Lead for leading TPA Healthcare organisation at Noida

Keywords / Skills : tpa

4 - 11 years
Posted: 2017-12-06

Customer Service/ Call Centre/ BPO
Team Leader
Any graduate
1.50 - 3.20 lacs
Posted On
6th Dec 2017
Job Description
Dear Candidates,

Greetings from our side

The company is an ISO 90012008 certified Third Party Administrator (TPA) services company. It manages a wide network of Healthcare Service providers comprising of multi-specialty hospitals, nursing homes and diagnostic centers across the country. Their services include cashless hospitalization at Network hospitals and nursing homes and speedy & direct settlement in case of reimbursement claims. 

Designation:- Executive Team Lead

Location:- Noida

Job Description:

Responsible to do Analysis on customer feedback & Customer Satisfaction.

Ensure to achieve Call Center service levels as per business requirement.

Responsible for Escalation closure (Grievance handling).

Responsible to Maintain AHT (Call Average handling time) & Abandon% as per business Objectives.

Provide inputs for Process improvements.

Responsible to provide Training & Development.

Completion of daily/weekly/monthly deliverables/reports of Call Center Department.

Working hours:- General shift. Sunday- weekly off.

Required Candidate:-

Experience : 4 - 10 Years

Qualification:- HSC/Graduate( male & female both Preferable)

Good Communication Skills.

Basic computer skills.

Looking out for immediate joiners.

Salary:- Salary as per industry standards. Approximate salary will be 22K - 24K monthly. Take home will be 18K - 20K monthly after deduction.

If you find the job profile as per your needs then apply to us by sending following at [HIDDEN TEXT]

Total work experience in years:-

Current CTC

Expected CTC

Joining period

Updated Resume


Sneh Consultancy is reckoned as one of the top Recruitment / Selection and Executive search firm in India having country wide presence. With its ethical foundation, value system and result oriented service delivery; Sneh Consultancy today is an extended HR arm to its clients and a trusted Consultancy organization to the Job Seekers

Looking forward to hear from you, in order to give your career a new height.

Warm regards

Sneh Consultancy services ( India)


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