The company is an ISO 90012008 certified Third Party Administrator (TPA) services company. It manages a wide network of Healthcare Service providers comprising of multi-specialty hospitals, nursing homes and diagnostic centers across the country. Their services include cashless hospitalization at Network hospitals and nursing homes and speedy & direct settlement in case of reimbursement claims.
Designation:- Executive Team Lead
Responsible to do Analysis on customer feedback & Customer Satisfaction.
Ensure to achieve Call Center service levels as per business requirement.
Responsible for Escalation closure (Grievance handling).
Responsible to Maintain AHT (Call Average handling time) & Abandon% as per business Objectives.
Provide inputs for Process improvements.
Responsible to provide Training & Development.
Completion of daily/weekly/monthly deliverables/reports of Call Center Department.
Working hours:- General shift. Sunday- weekly off.
Experience : 4 - 10 Years
Qualification:- HSC/Graduate( male & female both Preferable)
Good Communication Skills.
Basic computer skills.
Looking out for immediate joiners.
Salary:- Salary as per industry standards. Approximate salary will be 22K - 24K monthly. Take home will be 18K - 20K monthly after deduction.
If you find the job profile as per your needs then apply to us by sending following at [HIDDEN TEXT]
Total work experience in years:-
ABOUT US :-
Sneh Consultancy is reckoned as one of the top Recruitment / Selection and Executive search firm in India having country wide presence. With its ethical foundation, value system and result oriented service delivery; Sneh Consultancy today is an extended HR arm to its clients and a trusted Consultancy organization to the Job Seekers
Looking forward to hear from you, in order to give your career a new height.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases