1. Providing E-Mail & Voice support to vendor/Client for invoice payment status. 2. The job will require you to handle inbound calls / emails / chats regarding supplier payment issues/statusSkill Set:
Excellent oral and written communication skills. 2. Understanding of Accounts Payable Process (Vendor Invoice Processing). 3. Computer knowledge with basic skills. 4. Typing speed of 25 wpm with 90% accuracy. 5. Good analytical, logical and comprehension aptitude. 6. Excellent customer service orientation Commerce Graduates / Post Graduates
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases