Hexaware BPS is the wholly owned BPO subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC for four years in a row. Hexaware BPS leverages on a strong technology legacy from its parent organization. Our core expertise areas include Human Resources Outsourcing (HRO), Healthcare, Finance & Accounting Outsourcing (FAO), and Knowledge Services. In these areas we service our customers in North America, Europe and Asia by providing them front and back office solutions through Transaction Processing, Documents Management, Voice Processes, Transition Management, and Consulting services on Shared Service Center set-up and business case development.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases