Responsibilities Responsible for end to end handling and coordination in receiving and dispatching of FnV (Fruits & Vegetables) To ensure dispatch of FnV to the customers in a timely fashion. Monitors labor work habits and make sure tasks are completed in a timely fashion. Responds quickly and practically to emergencies, crises, or unexpected problems during the shift. Keeps Shift manager and upper-level management apprised of daily operations. Ensure hassle-free operations at the Distribution Center
Requirements Willing to work in any given shifts and ready to stretch in work timings. Manages time effectively and efficiently. Demonstrates an ability to multitask on a daily basis. Demonstrates familiarity with basic computer programs, such as Word and Excel. Able to handle manpower in efficient way. Should knowEnglish & Hindi Train labors and should be able to draw work from the team of subordinates
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases