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Keywords / Skills : Project Executive, Project Coordination, Project Planning, Coordinator, Delivery Project Executive

0 - 4 years
Posted: 2019-02-12

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Any graduate
Posted On
12th Feb 2019
Job Description
• Delivery of end to end projects/processes

• Monitoring, maintaining and coordinating a range of activities to provide accurate management information

• Escalate queries and issues in a timely manner through appropriate channels

• Maintain and exceed service standards

• Identify problems, track accordingly and take ownership where appropriate

• Procedures in place are followed and revised as necessary

• Communicate regularly with stakeholders to exchange relevant information and project activity updates

• Act as a super user and provide one to one coaching and training for specific applications on an ad hoc basis

About Company

Manipal City & Guilds Private Limited

Manipal City & Guilds is a joint venture between Manipal Education and City & Guilds, UK. Drawing upon the expertise of City & Guilds in developing qualifications that are reflective of global industry needs, its 134 years of leadership across 30 industry sectors and 600 qualifications that have certified over 18 lakh learners every year, MCG is poised to change the dynamics of the Indian market.

Learners are provided with cutting-edge, industry-relevant certifications and job assistance. Multiple levels of qualifications are available at the entry, supervisory and managerial levels, opening up opportunities for lifelong learning and growth. While learners get a head start in their career, partner companies get easy access to trained, ‘work-ready’ staff. For the industry as a whole, this translates into a job-ready work force with ‘first day first hour’ productivity.
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