Manipal City & Guilds is a joint venture between Manipal Education and City & Guilds, UK. Drawing upon the expertise of City & Guilds in developing qualifications that are reflective of global industry needs, its 134 years of leadership across 30 industry sectors and 600 qualifications that have certified over 18 lakh learners every year, MCG is poised to change the dynamics of the Indian market.
Learners are provided with cutting-edge, industry-relevant certifications and job assistance. Multiple levels of qualifications are available at the entry, supervisory and managerial levels, opening up opportunities for lifelong learning and growth. While learners get a head start in their career, partner companies get easy access to trained, ‘work-ready’ staff. For the industry as a whole, this translates into a job-ready work force with ‘first day first hour’ productivity. www.manipalcityandguilds.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases