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Executive - Inside Sales

Keywords / Skills : "Inbound Process", "Telemarketing", "Technical Support", "Audit Calls", "Generating Reports", "Customer Support", "Customer Service"

0 - 2 years
Posted: 2018-07-12

Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Data Processing Executive
Technical Support Representative (Non- voice)
Education
Any graduate
Posted On
12th Jul 2018
Job Ref code
Executive-Inside Sal
es-Mumbai
Job Description
1. Audit/Handling Inbound/Outbound Customer Calls/Emails/Chats/Telemarketing/Following process.

2. Audit Contributes to the development and maintenance of standards. Policies and procedures regarding customer services set by the management.

3. Generating Process Reports Generating Weekly/Monthly/Daily MIS

4. Back up Support Provides back - up support to other group members in the performance of job duties as required.
Performs other related duties as assigned by management.

5. Conversion Actively Contributing in closure & lead


About Company

Zicom Electronic Security Systems Ltd.

The journey of securing lives began in 1994 for Zicom. With years of expertise and experience, Zicom etched a name for itself in the field of Electronic Security Surveillance in India. Over the last two decades, Zicom has expanded its reach to 5 countries, 1023 cities, and over a million happy customers, with an annual turnover of 926 crores.

After years of experience and investment in state-of-the-art technology, we have developed a range of premier products designed with the precision of quality and reliability. Our solutions that use cloud technology include CCTV Surveillance System, Access Control System, Fire Alarm System, Multi-Apartment Video Door Phones, Video Door Phones, Intruder Alarm System, Fingerprint Locks, and Remote Managed Services (RAM) . Over time, we have gathered not only the trust of our customers but also their love for unparalleled services and superior quality.
About Recruiter
Anita
Senior Executive-Human Resources
Zicom Saas Private Limited
...
Skills I hire for Customer Care, Customer service, Technical support, Sales, Marketing
Followers(103) | Active Jobs(7)
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