Our client is a front runner Intellectual Property law firm based in New Delhi, having expertise and knowledge across the entire IP spectrum with clients from all geographies and ethnicities. They advice their clients on protecting and enforcing their rights in patents, trademarks, design, copyrights, geographic indication and domain names. A first of its kind law firm that blends technical expertise with business and legal acumen. The firm brings together a dynamic and experienced team of attorneys and staff, focused in disseminating appropriate and rational advice on all aspects of intellectual property law. The Firms lawyers include revered leaders in the IP space, especially on the topic of emerging IP scenarios in India. Their attorneys regularly engage with IP stakeholders, including the courts and policy makers. They have also forged relationships across the globe and working with attorneys and technical experts in 137 countries to protect clients internationally
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases