Atrimed Pharmaceuticals Pvt. Ltd. is promoted by health care professionals with vast experience in India and other parts of the world. The directors are individuals who are actively involved in research and developmental activities.
Atrimed is backed by research and developmental activities carried out for more than 15 years and started marketing its products in 2003. Supported by motivated and empowered professional staff working in various departments, Atrimed is a strongly knit organization, creating environment for innovation.
Quality and ethics are innate to the organization. ATRIMED has policies and procedures to preserve the highest quality standards, assured therapeutic efficacy, immaculate packing and appreciable sense of aesthetics. Products tailored to the needs of customers have made ATRIMED a preferred company among doctors and patients.
At ATRIMED, we use modern tools to sift through 5,000 years old wisdom of Ayurveda. We validate old concepts through modern methods. This results in unique products based on ancient knowledge refined by modern tools.
Professionals at ATRIMED are constantly in contact with customers across the globe and continuously innovate to add features that cater to the growing demands of the customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases