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Executive - Customer Support (Business handling)

Keywords / Skills : query handling, Customer Complaints, TAT, MIS, Customer Service, chat process, email process, handling customer query, complaint handling, customer handling, inbound, insurance, Life insurance, Health Insurance, General Insurance, customer care, customer support

1 - 11 years
Posted: 2019-01-12

Industry
Banking/ Financial Services
Insurance
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
12th Jan 2019
Job Description
We have a very urgent opening for the position of Executive - Customer Support (Business handling) with a leading Life Insurance company for Thane location.

Reports to :
Assistant Manager – Partner Support Desk

Roles and Responsibilities of Executive:
  • Ensures that the queries are responded to within the stipulated TATs and in line with the Quality expectation.
  • Coordinate with sales, U/w & customer to arrange fast business issuance.
  • Publishing of business related MIS.
  • Handling Escalations which would require contacting the customers and understanding and resolving the queries.
  • Handling queries pertaining to underwriting & product and ensuring that responses are sent out within the time line for closure.
  • Data uploads in systems.
  • Reconciliation of business MIS.
  • Candidate should be working with a Life insurance company
  • Minimum 1 years exp in a Service sector is required.

If interested in pursuing this opportunity kindly share your updated CV on [HIDDEN TEXT]


About Company

HR Remedy India is a Pune based manpower recruitment and training firm with an aim to provide value aided service to employers with in-depth understanding of their requirements. We are working as a perfect bridge between employer and employee to fulfill their needs by placing a best suitable at place. We associate responsibilities to talent.
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