Job Description Purpose of the Role: Responsible for taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance through calls and mails.
Main Responsibility Key Result Area 1. To handle Inbound Calls. 98% calls needs to be answered with the abandoned ratio of 2%. 2. To handle Emails received from the customers. Should attend all the email received in a day. 3. To handle Chats received from the customers. Should respond all ... Skills Problem Solving: Ability to find solutions within defined guidelines in difficult situations 3. Mostly demonstrates
Negotiation: Ability to understand, discuss and clarify customer and manager requirements 1. Does not demonstrate
Result Orientation: Ability to focus and deliver on assigned targets 2. Partially demonstrates
Relationship skills: Ability to build and maintain good working relationship with customers 2. Partially de...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases