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Executive Contact Centre

Keywords / Skills : Executive Contact Centre

0 - 3 years
Posted: 2019-01-04

Industry
IT/ Computers - Software
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
4th Jan 2019
Job Ref code
JPC094373
Job Description
Job Description
Purpose of the Role:
Responsible for taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance through calls and mails.

Main Responsibility Key Result Area
1. To handle Inbound Calls. 98% calls needs to be answered with the abandoned ratio of 2%.
2. To handle Emails received from the customers. Should attend all the email received in a day.
3. To handle Chats received from the customers. Should respond all ... Skills
Problem Solving: Ability to find solutions within defined guidelines in difficult situations 3. Mostly demonstrates

Negotiation: Ability to understand, discuss and clarify customer and manager requirements
1. Does not demonstrate

Result Orientation: Ability to focus and deliver on assigned targets
2. Partially demonstrates

Relationship skills: Ability to build and maintain good working relationship with customers
2. Partially de...

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