JD : Coordinating with overseas customer To Handle and prioritize all outgoing or incoming correspondence (e-mail, letters) Manage travel plans, appointments and events Drafting minutes of meeting, letters and presentation. Planning appointments, Managing Calendar, Board meetings conferences etc. Assisting in Business presentations & tie up with internal & external stakeholders Desired Candidate Profile Proficient in MS Office (MS word PowerPoint and Excel) High On Integrity Excellent Written ,Oral Communication Skills and Analytical skills. Male Candidate Preferred
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases