Connecting The Dots is Looking for Bright Sparks for a MNC BPO Are U the One
buHiring CSR TL QA Trainer for International Travel Process Domestic ECommerce Processub
Customer Service Executive plays a critical role in providing an interface between customers and the client company
BPO companies look for candidates who have good communications skills interpersonal skills and can handle stress well The candidate should possess good listening skills and the ability to think quickly to make a recommendation or solution to the customers problem A clear and pleasant speaking voice and fluency in English is also desired
bThe major skills and competencies that employers look for in a candidate arebulliGood communications skills liliAbility to listen and active problem solving skills liliGood interpersonal skills liliAbility to handle pressure liul Best Regards Sourabh Bakshi Team Connecting The Dots Call Us 91 9779924404
Connecting The Dots is a highly personalized career service for BPO professionals It connects you with an exclusive job market offering a vast selection of Contact Centre jobs in the Chandigarh and Mohali With the aid of digital technologies we constantly segment the job market according to market needs Our aim is to enable our candidates to make the right career choice Who says finding or filling a job has to be difficult Let your search start end right here with us We Connect Talent with Opportunity
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases