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Exciting job opportunity for Sr. Customer Support Representative

Keywords / Skills : "BPO", Customer Service", Customer Support", "Inbound", "Outbound", Telesales"

1 - 4 years
Posted: 2018-09-18

Job Description
Roles and Responsibilities:
  • Applicants will be responsible to manage both Inbound and Outbound calls. 
  • Will be responsible to open and maintain customer accounts by recording account information. 
  • Resolve customer complaints via phone, email, mail or social media. 
  • Applicants should build sustainable relationships and trust with customer accounts through open and interactive communication. 
  • This process includes both Welcome and Feedback calls. 
  • Will be responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. 
  • Update customer information in the customer service database during and after each call. 
  • Will be responsible to maintain a positive, empathetic and professional attitude toward customers at all times. 
  • Knowing the products inside and out so that you can answer questions. 
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem. 
Required Experience, Skills and Qualifications:
  • Applicants must have very good communication skills. 
  • Applicants should know English, Hindi and 1 Regional language is compulsory. 
  • Applicants will not be provided cab facility. 
  • Under Graduates, Graduates and Post Graduates can apply. 
  • Female applicants will be provided Morning shift and Male applicants will have rotational shifts. 
  • Incumbents will have 1 rotational week off. 

Well performers will be encouraged with attractive incentives.

DixiTech HR Global Solutions Pvt Ltd.

Deepika V|HR

39 & 40 2nd floor HMT Main Raod

Behind Ramaiah College ,Gokula 1st Stage

Bangalore 560054 ( Ramaiah College Bus stop)

O: 080-43729440|Cell: 9844205700

About Company

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