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Exchange Server Administration

Keywords / Skills : Exchange Server Admin, Microsoft Outlook,

3 - 6 years
Posted: 2019-01-16

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
16th Jan 2019
Job Description
Description

§ A passion to work with a result oriented team

§ Good organizational, communication and documentation skills

§ Participate in on-call rotation, perform regular maintenance work on the AD Messaging IT platform

§ Open/Handle with trouble incidents, perform 2nd level support

§ Document incident solutions in the Remedy support system

§ Develop and implement workarounds, ensure stability of service

§ Analyse root causes, generate sustainable solutions

§ Initiate 3rd Level support and perform functional escalations if necessary (including the involvement of different suppliers)

§ Track resolution/solution from engineering/IT partners

§ Interface to OpCo’s IT responsible providing Expert Support during the migration phase to local Service Desks & to involved Migration teams on local and global site

§ Migration planning and readiness check to allow the migration of further users and services following in next waves

§ Tracking and reporting of all migration related incidents

§ Ensuring smooth migrations and positive user perception

§ Identify possible service improvement potentials

§ Specify and transfer identified improvement potentials to pro-active actions and conduct implementation

§ Analyze, prepare, test and implement optimizations

§ Check productive parameters against specifications

§ Initiate simulations or load tests to improve the systems

§ Check and Report about Platform Status

§ Provide support by solving tickets from first and second line service desk customers as required

§ Helping in implementing and maintaining standards

• Ensure compliance with all Group and VISPL InfoSec standards

• Support and implement VISPL InfoSec policies.

• Ownership for SOX and PCI DSS requirements

• Ensure security standards are applied to the platform

About Company

Magna Info Tech
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