" Hands on experience in Lync Should have knowledge about Monitoring Lync 2010 2013 environment Should have knowledge on Lync Mobile Clients Like iphone knowledge of Internet Protocols, networking, mail delivery systems, DNS, SMTP, mail applications required. Know the Different Types of DNS Records and what they are used for Knowledge on Active Directory Demonstrates ability to read a number of trace logs to identify root cause: ? Fiddler ? HTTPWatch ? Windows System Logs ? Windows Application Logs ? PowerShell Logs Troubleshoot MS Lync 2013 related issues Manage Remedy tickets assigned for Lync issues for approximately 300 customers Coordinate with AT&T Lync Hosting vendor to get the issue resolved Communication with end customer on issues related to MS Lync 2013 Generate documentation to support Lync Setup "
Total Exp Relevant Exp Current CTC Expected CTC Current Location Current payroll company Notice Period Mother Name Date of Birth Aadhar Card No. Are you available for F2F interview on 12th May18 (Saturday) Name as per AADHAAR Card only
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases