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Excellent Technical support(international voice) jobs for 6 months+ with attractive salary@Bangalore

Keywords / Skills : "INTERNATIONAL VOICE", "Technical support", "Technical Helpdesk", "IT service desk"

0 - 3 years
Posted: 2019-02-20

Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Posted On
20th Feb 2019
Job Ref code
anu@7349029502
Job Description
Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones.

. Take calls from Global customers and initiate the right response to them, positively and professionally

. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

Manage end to end all calls logged, providing regular updates to customers on call status

. Complete follow-on actions as appropriate

. Work to achieve individual and team goals

. Protect confidential and sensitive information and materials

. Observe strict compliance to licensing, copyright and trademark legislation

. Adherence to policy and procedures (compliance)

. Ability to multi-task and prioritize

. Ability to manage commitments to customer, manager etc

. Ability to diagnose problems and take corrective action

. Ability to escalate as appropriate


  Interested candidates, please share resumes to [HIDDEN TEXT]


About Company

Crown is a global IT solutions & services company providing technology consulting, talent sourcing, and human resource management solutions to Fortune 1000 companies, with a strong domain focus. These solutions are vertically integrated and delivered through a client intensive relationship based engagement & global delivery model.

Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.


Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.


Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
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