Champion the DevOps needs in creating and managing server infrastructure while maintaining focus on Quality of Service
Work closely with development and project teams to implement and manage continuous delivery systems and methodologies on AWS and Azure
Design and develop scripts to build and deploy services using automated tools with focus on developing hooks for operations and monitoring support.
Design and deploy metrics, monitoring, and logging systems on AWS and Azure to understand the system performance and isolate bottlenecks.
Lead the efforts to improve the existing server setup. Review existing setup, identify opportunities to improve overall productivity and investigate tools that might speed up the process or make us more efficient in system engineering
Spearhead the team to effectively identify and resolve critical systems issues impacting customers and revenue
Desired Skills and Experience:
6+ years hand-on experience in overall of infrastructure, system administrator, DevOps or software engineering
Minimum of 2+ years in Linux or Windows system administrator
Minimum of 2+ years in configuration and release managements with CI/CD
Minimum of 1+ year in writing a code or scripting(python is preferred)
Strong experience with cloud services (AWS or Microsoft Azure cloud services) or different Cloud Computing models (Private Clouds, IaaS, PaaS and SaaS)
Certification in AWS or Azure Cloud is a plus
Strong background in Windows and Linux administration included maintenance, troubleshooting, configuration, software installation, upgrade and backup/recovery
Knowledge of TCP/IP networking, DNS, CDN, load balancer and firewall
Experience with configuration and maintenance of web application such as Apache, IIS or Nginx
Experience with a variety of infrastructure, application and log monitoring tools such as Grafana, New Relic, HP Site-scope, Zabbix, Splunk and Log Stash, etc.
Strong experience with version control like git/stash and branching/release strategies
Strong Experience in Configuration/Automation Management tools such as Jenkins, Kubernetes, Docker, Salt or an equivalent
Passionate to learn and implement new tools/technologies
Excellent written and verbal communication in English
Mentor/guide/teach/share ideas/thoughts with other team members
Self-motivated, pro-active and solution-oriented individual
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases