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Excellent Opening for Field Technician (Gujarat) - Immediate Joiners required

Keywords / Skills : Surveillance, ANPR, PTZ, Dome & RLVD , Hardware, Field Technician

3 - 7 years
Posted: 2019-05-08

Job Description
We have Excellent Opening for Field Technician (Gujarat) - Immediate Joiners required.

Profile: Field Technician (Off Role)

Job Location : Gujarat

Experience : 1+ Years (Relevant Exp.)

Qualification: Engineer/Diploma in Electronics/ Telecom

CCNA Voice certified Preferred

Certified ITILv3 Foundation Preferred

Job Description:

Minimum of 2-3 years related work experience in customer facing organizations within the telecom or IT industry.

Good level of practiced technical knowledge.

Good understanding & experience of Computer Hardware.

Knowledge of FoV ( Fileld of View), basic troubleshooting of Computer hardware

Diagnose computer problems, Install software and performe test.

Ability to stretch in crisis and Basic knowledge of Surveillance, ANPR, PTZ, Dome & RLVD Cameras

Ability to work 24x7

Perform day to day monitoring & management of call

Perform to manage day to day call related to Camara, Computer Hardware.

Handling Technical Escalations received from Customer.

Understand and follow Service Level Agreements (SLA)

Take initiatives in learning new tool in field.

Work towards all parties as part of engagement to resolve the tickets.

Work towards self learning, contributions in documentations/knowledge database.

Effective Ticket handling to adhere the Agreed SLA.

Co-ordination with customer and providing timely resolution.

Effective coordination & communication with end user to have high CSAT

If interested, please send across your CV.

About Company

S2 Infotech International Limited
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