1. Strong customer handling skills 2. Strong business judgment to be able to evaluate the market price of the car based on its condition and other factors such as depreciation, model, etc. 3. Strong technical expertise in understanding of engine, parts/ components, and everything technical. 4. Estimate the repair work needed by the used car. 5. Experience in buying/ selling pre-owned vehicles with an OEM above
SRS Talent Enterprise is a preferred talent acquisition partner to Multinationals and leading Indian businesses. This combined with our role as trusted consultants for Indian professionals translates into our core capability – Building Careers. Building Organizations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases