My name is SHALINI, I am a consultant recruiter at IKYA. I conduct drives on a regular basis and this is me inviting you to our firm for an interview. From Domestic to International, we have 30+ companies actively hiring. We dont restrict you from interviewing for multiple companies. Apply for Customer Support position and grow your career by being a part of, the most reputed companies in Bangalore.
Freshers and experienced candidates, both, are welcome.
**We do not charge candidates for our services**
Designation: CSR (Customer support)
Salary: 12k to 25k (depending on the Quality & Experience) & Cab facility provided (optional) *get company and client incentives
Education / Qualifications: 12th or Above (Freshers & experienced)
Age: 18 to 30 years
Process: Telecom Service, Voice.
Shift: Day Shift, UK,Rotational shift(All Shifts Available)
Knowledge & Skills: Excellent communication skills | Polite | customer service oriented Exhibits patience and empathy to resolve customer queries.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases