Spruce InfoTech is America's fastest-growing Inc. 500 company with proven methodologies and excellent services has surface upon to top level of IT consulting company in providing the best technology solutions for varied business services, enterprises, and organizations that help them to flourish in scalable business operations. Our innovative strategy has successfully helped various sizes of businesses ranging from small scale businesses to Fortune 500 companies to guide them the best possible way to invest in acquiring the right technological resources at a reduced cost
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases