Understand business needs and formulate formal problem definitions (with corresponding metrics). Collect relevant data from production systems/Use crawling and parsing infrastructure to put together data sets. Survey academic literature and identify potential approaches for exploration. Craft, conduct and analyze experiments to evaluate models/algorithms. Communicate findings and take algorithms/models to production.
This is a High Impact role and you will work with Awesome Folks! Write to [HIDDEN TEXT] to get connected!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases