Description: Responsibilities Good Verbal and Written English Daily operations with automation Understand the work culture, follow the procedure religiously. Create or update documentation including Operation flow diagrams, procedures, and policies to ensure consistent support of customer hosting environments Automation of tasks/ manual operations Some travel may be required (Under 10%) Other duties as assigned Experience level: Tier 2 positions: 5 to 6 years of experience in Linux administration Experience with development or chef/ terraform/ jenkins experience will be an added advantage. Required Qualifications: Red Hat Linux v7, Apache, DNS Good Experience with Bash Scripting Chef / terraform / Jenkins experience Understand the ITIL processes. Good Linux knowledge is a Must! VMware experience optional Degree in Computer Science, Software Engineering, or related discipline. Experience with debugging server applications Experience with git, svn. Expert at Configuring, Maintaining and Troubleshooting: Redhat Enterprise Linux (RHEL) 6/ 7 DNS SMTP SSL Scripting knowledge to automate tasks using one or more of the following: Bash, Shell, Perl Excellent verbal, written and analytical skills Ability to work well in team environment Ability to multitask and juggle multiple critical issues Ability to quickly adapt to changes A commitment to delivering a superior customer experience through direct interaction with customers during operations and change management Preferred Skillsets. Configuring, Maintaining and Troubleshooting Redhat v6, Redhat v7, CentOS, Debian MySQL Apache Web Server Hands on experience in SLB, ACL etc Technical certifications in areas of expertise (Redhat, ITIL) Education or Equivalent Experience: Bachelor s degree or equivalent education in related fields Certificates of training in associated fields/ equipment s About PROLIMCorporation PROLIMis a leading provider of end- to- endIT , PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improvetheir profitability and efficiency by providing high- value technologyconsulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include; Advisory, PLM Software/ Services, Program Management, Solution Architecture Training/ Staffing, Cloud Solutions, Servers/ Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/ CAM/ CAE, Process & Product Engineering, Prototyping, and Testing/ Validation within awide range of markets and industries.
Prolim Infosystems Pvt Ltd. Imagine a first time Plan, Design, Engineer, Detail, Manufacture and Manage lifecycle management software implementation or another extreme of a global corporation with more than 20 acquisitions over a decade struggling to consolidate and manage their PLM strategy between own and acquired tools with tools at work like Teamcenter, DS, Windchill, Agile, SAP PLM, Aras and 80 different disconnected database systems like a subway map.PROLIM aims to help such corporations accomplish their PLM business goals with strong PLM Technology R&D; capabilities. Prolim leadership has seen these complexities and has been part of such major solutions. Now we want to solve the unsolved problems of these corporations, help them answer unanswered questions, and overcome challenges with a strong R&D; base
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases