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Engineer/Sr. Engineer Service & Infrastructure Resolution Management - Voice

Keywords / Skills : Network Management, O&M, Infrastructure Resolution Management, Voice, NOC Voice, Network Operation Center, NOC

2 - 6 years
Posted: 2018-10-03

Industry
IT/ Computers - Software
Function
IT
Role
Network Administrator
Systems Engineer
Posted On
3rd Oct 2018
Job Description
Engineer/Sr. Engineer Service & Infrastructure Resolution Management – Voice

NOC Voice

Role title:

Engineer/Sr. Engineer Service & Infrastructure Resolution Management – Voice

Location: India

Role purpose

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

To work within a team of highly skilled network engineers with 24x7 responsibilities for the operability and quality of the Colt’s Voice Networks, owning through to resolution all incidents generated from the network and implementing of all network change. The NOC will be key contributors to network quality, network availability and customer experience.

Key accountabilities

Core

-Performs continuous resource status to ensure live traffic is adequately supported

-In case of an incident, isolates the failing section and raises requests for replacement of faulty element.

-Liaises with key interconnect partners for resolution of network issues

-Monitors status of open tickets and provides reports on fault resolutions internally and externally

-Implements specific planned works in the Network

-Carries out preventive measures and maintenance to ensure customer service is delivered to SLA

-Monitors status of open tickets and provides reports on fault resolutions internally and externally

-Analysis of impact due to any fault in COLT network on customer

-Participate in a shift pattern for monitoring & troubleshooting 24x7.

-Fault management for the entire Voice network of COLT which includes Sonus IMS, Nortel

-DMS Switch, Siemens EWSD, DSL and ATM network, Intelligent Networks, and Voice

-Product Services

-Major Incident Handling

Role specific requirements

-1st level support as Subject Matter Expert to the Voice operations teams.

-Efficient Outage handling and escalation in case of any network incident

-Maintain good relationships with key interfaces (Carriers, Commercials, TAN, Network Services etc.)

-Measures to improve network performance

-Ensuring compliance to stringent OLAs/SLAs

-Manage & analyse key logs, reports and dashboards

-Analysis of Critical Network incidents

-Grooming of team members in routine in order to increase their engagement & efficiency

-Fulfilment of various management objectives and initiatives from time to time.

-Development of time saving tools and techniques.


Qualifications

Essential:-

-Electronics & Communication Engineer (Diploma or B.E.) with 2 to 6 years’ experience in Network Management / O&M profile in multi-vendor environment

-Results oriented

Collaborative team player

Desirable:-

Fluent in English (written and spoken).

About Company

Colt Technologies
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