About Us : We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
About Company : Our Client is a leading global developer and manufacturer of onshore and offshore wind turbine generators. They holds a strong competitive position in its core markets of Germany, the United Kingdom, France, Australia and Canada. In addition, they have a clear focus on entering and realizing market potential in new markets.
Roles and Responsibility :
Position: Technician / Sr. Technician Job Location:Baramati [Maharashtra] Qualification:ITI in Electrical, Fitter Mechanical Engineering Experience:2 to 6 years Job Role Candidate should be expert in Vehicle, Earthmoving & Heavy Machineries assembling /fabrication work Recruiter Name : Chandan Recruiter Number : 9082842542 Recruiter Email Id : [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases