SON Business unit pioneers in Optimising the RAN through Automation and applying innovation. You have an opportunity to work with world class customers on cutting edge technologies Participate as a quality champion on a project team of engineers involved with testing of the SON project. Testing of applications involving Linux, formulation of test plans and execution, test automation, stress testing and performance testing. Required Skill Set Able to function effectively in an agile environment, implement automated testing running on a large-scale environment Maximize results based on interaction with development, deployment and customer inputs Strong background in automated SW testing Resolves conflicts by fostering team communications Ability to apply new technology independently and to test multiple subsystems Great technical capabilities, on-the-job training abilities Able to understand the inner workings of the product Experience with Linux, DB and bash scripting Hands on experience on End to End Automation frameworks/CI
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases