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Keywords / Skills : end user support , ITIL

5 - 9 years
Posted: 2019-02-12

IT/ Computers - Software
Software Engineer/ Programmer
Posted On
12th Feb 2019
Job Ref code
Job Description
Job Descriptions:

End User Support:- Provide the following services as stated on a broad level but not limited to:
  • Deployment and Management of End user infrastructure involves, laptops, desktops and standard approved software
  • Monitor and report on progress of resolution and log the resolution in Helpdesk Tool
  • Provide support for Operating System, Network connectivity, Office Software
  • Install OS Patches, updates and upgrades through centralized tool
  • Provide mail configuration support on Workstations and Handheld devices including Mobiles, iPad etc.
  • Assist End Users on "how to" and usage questions with Office & E-mail
  • New Users system deployment & management
  • Install, move add, and change activities for Hardware and Software
  • Regular updates of inventory database for both software and hardware
  • Support and adherence to Operational Service levels
  • Troubleshoot and coordinate with hardware and software vendors for resolution
  • Troubleshoot and resolve requests and incidents based on priorities and SLA

  • Key Skill(s)

    Walkin for you