we have open position for L2 L3 role for following Storage & Backup skills
COMMVAULT EMC AVAMAR EMC CELERRA EMC LEGATO EMC REPLICATION EMC SYMETRIX NETAPP FC/ISCI NETAPP IP NETAPP REPLICATION SYMANTAC NETBACKUP Open Shift Support
Expert in EMC VMAX Hands on experience in EMC FAST Hands on experience in EMC RPA Expert in NetApp Technologies Hands on Hitachi storage Extensive knowledge in Cisco SAN Switches Knowledge on Brocade switches Define/Recommend/Maintain Storage & Backup Standards and Architecture Transition knowledge from customer and other stakeholders RISK identify and providing recommendation in storage Domain Recommend EMC Storage, Sizing, effort estimations for existing & new projects Problem Management and Impact Analysis Continuous service improvement initiatives and doing automation Expert in performance troubleshooting Capacity Management for Storage Good documentation skill
If interested please contact Rakesh [HIDDEN TEXT] 9971022919 None
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases