KPIT Technologies Ltd. (BSE: 532400; NSE: KPIT), a trusted global IT Consulting and product engineering partner, is focused on co-innovating domain intensive technology solutions for Automotive, Manufacturing and Energy & Utilities corporations to help customers become efficient, integrated and innovative enterprises. It helps its customers globalize efficiently & bring complex technology products/ systems faster to their global markets.
Provenance: in business since 1990 with global operations & partnerships People: 8300+ (as on March 31, 2014) Revenues: USD 444+ Mn. Innovation: 50 patents filed Presence: 11 countries Long standing relationships: 200+ active customers. Corporate Governance: Ranked among top 25 companies for 4 consecutive years by ICSI (Institute of Company Secretaries of India)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases