Actionable insights drive better business performance.
"T" Stands for Technology
"Quanta" is the plural form of quantum - The meaning of Quantum is Portion
Therefore "TQuanta" is the Realm of technologies with an individual portion of resources to design and deliver the contemporary and sophisticated technological ends.
TQuanta stands at the cusp of cutting edge technology that enables business evolution. Our aim is to create and manage the infrastructure you need to scale faster and deliver greater value. With a track record of consistent, timely delivery, we help organizations large and small leverage technology grow by leaps and bounds.
We focus on transforming businesses with relevant, impactful technology. We help you build a synergized environment where you reap the benefits of connected teams and focused business processes. Our approach to solving business problems is driven by an experienced team of professionals with domain expertise. Our teams are spread across disciplines ranging from e-commerce implementations to ECM/BPM, Data Warehousing and Big Data solutions. With offices in India and the US, we offer clients reliable quality and complete support.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases