• Expert in Digital Analytics primarily in the area of Email Campaigns • Expert in generating Insights and Recommendations from Email Campaigns • Functional understanding of how Email campaigns work and optimize traffic via Email Campaigns to Landing Pages/Websites • Expert in understanding Email content and optimizing content by A/B Testing, Multivariate Testing • Good experience working with Google Analytics, Adobe Omniture • Good technical understanding of Email campaigns to measure effectiveness • Prior experience in increasing visitor traffic from Emails to Landing Pages • Prior experience in optimizing content of LPs to make them more appealing • Expert in understanding gaps in LP content and optimizing content • Exposure in digital marketing, campaign analytics and web reporting • Exposure to Automobile/ Retail / Ecommerce / Marketing web analytics • Prior experience in leading teams in the area of Web and Campaign Analytics • Proficiency in MS Excel –should understand formulas and pivot tables • Manage expectations in Data Extraction from any analytics tool & reporting delivery and implementation efforts. • Excellent written and oral communication skills to build relationship with the client keeping the geographical and cultural difference in mind. • Strong analytical and problem solving skills. • Ability to understand the business context and apply analytical concepts to provide business solutions • (Good to have) Prior experience of working with Tableau/QlikviewSkill Set:
• Email Campaigns optimization • Proficiency in Google Analytics⾭obe Omniture • Proficiency in MS Excel • Exposed / Understanding of Tableau/Qlikview • Generating insights from Email Campaigns • Optimizing Email campaigns • Exposed to A˻ Testing, Multivariate Testing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases